Terms & Conditions

1. Introduction

This website is operated by CRAVEURE Cafe & Lounge to help customers explore our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse this website for unlawful, fraudulent, or harmful activities. All information you provide while using our services must be accurate and complete.

1.2 Food Orders & Acceptance

• Order confirmation may be provided through SMS, email, or other available communication channels.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel an order in the event of item unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are displayed in Indian Rupees (INR). Applicable taxes and additional charges will be communicated where required.
• Payments are processed securely through third-party payment service providers.
• Online orders requiring payment are subject to successful payment authorization and order confirmation.

1.4 Food Quality & Allergens

We strive to maintain appropriate hygiene standards during food preparation and packaging. Customers with known food allergies or dietary restrictions should contact our team to confirm ingredients and possible allergen exposure before placing an order.

1.5 Limitation of Liability

Delivery times may be affected by traffic, weather, public holidays, or other circumstances beyond our reasonable control. To the extent permitted by applicable law, our liability for an order will be limited to the value of that order. Nothing in these terms excludes liability that cannot legally be excluded.

2. Shipping / Delivery Policy

Our delivery service, where available, is subject to the following conditions.

2.1 Delivery Areas

Food delivery is available only in locations serviceable by CRAVEURE Cafe & Lounge. Availability will be determined when you place your order.

2.2 Delivery Time

Estimated delivery times may vary depending on the delivery distance, order size, restaurant workload, and external conditions. Any estimated delivery time provided during ordering is indicative and may change.

2.3 Delivery Charges

Delivery charges, if applicable, will be communicated before you complete your order and payment.

2.4 Proof of Delivery

Customers may be asked to provide an order confirmation, OTP, or other reasonable proof of order details when receiving a delivery, where applicable.

3. Cancellation & Refund Policy

The following conditions apply to order cancellations and refunds.

3.1 Order Cancellation by Customer

As food is prepared fresh after an order is placed, customer-requested cancellations may not be accepted once preparation has begun. Please contact us as soon as possible if you need assistance with an order.

3.2 Cancellation by Restaurant

CRAVEURE Cafe & Lounge may cancel an order in circumstances such as:

• Item unavailability
• Unexpected restaurant closure or operational issues
• Technical errors or incorrect pricing
• Delivery location outside our serviceable area
• Payment authorization or order-processing issues

If an order is cancelled after payment, any applicable refund will be handled in accordance with our refund policy and applicable law.

3.3 Refund Policy

A refund may be considered in circumstances including:

• The restaurant cancels a paid order.
• Payment is deducted but the order is not confirmed.
• An order is not delivered.
• An incorrect item is delivered, subject to verification.

Refund eligibility will be assessed based on the circumstances of the order and applicable consumer protection requirements.

3.4 Refund Process

Approved refunds will be initiated to the original payment method, where possible. Processing times may vary depending on the payment provider and bank. We will communicate the applicable refund status and estimated timeline when available.

3.5 Contact for Support

For assistance with orders, cancellations, delivery, or refunds, please contact CRAVEURE Cafe & Lounge using the details below.